All sales conducted through this website are managed by either Factum Fundación para la Tecnología Digital en la Conservación / Factum Foundation for Digital Technology in Conservation (Factum Foundation), a not-for-profit organisation registered in Spain under the tax number ESG85614899, or Factum Arte Desarrollos Digitales SL (Factum Arte), a company registered in Spain under the tax number ESB83059493. By using this website and placing an order, you acknowledge and agree to the following terms:
1. ORDER PROCESSING AND AVAILABILITY
1.1 All orders are subject to stock availability and confirmation.
1.2 Certain items are made to order, requiring up to 12 weeks for production and delivery. Estimated timelines will be provided at checkout or via confirmation emails.
2. PAYMENT TERMS
2.1 Payment must be completed in full at the time of purchase using our secure payment gateway.
2.2 Prices may be displayed in various currencies; Factum does not assume responsibility for any additional charges, such as exchange rate differences or bank fees.
3. SHIPPING AND DELIVERY
3.1 Shipping costs are calculated at checkout and are non-refundable.
3.2 Factum Arte is not liable for delays, lost packages, or additional costs resulting from incorrect or incomplete address details.
3.3 Delivery times are estimates only and may vary depending on the destination. Factum Arte is not responsible for delays caused by unforeseen circumstances, including but not limited to customs processing, weather conditions, or carrier-related issues.
4. RETURNS AND REPLACEMENTS
4.1 All sales are final and returns or exchanges are not accepted for reasons other than damage or defects.
4.2 If a product arrives damaged or defective, you must contact us within 10 days of delivery, providing images and a brief description of the issue.
4.3 Claims will be reviewed on a case-by-case basis. Replacements may be issued at the discretion of Factum Arte.
5. PRODUCT CHARACTERISTICS
5.1 While we strive to provide accurate product descriptions and images, handcrafted items may feature slight variations that contribute to their unique character and therefore not considered defects.
5.2 Factum Arte and Factum Foundation disclaim liability for minor deviations that do not affect the intended use or aesthetic of the product.
6. INTELLECTUAL PROPERTY
6.1 All content on this website’s web shop, including text, images, and logos, is the property of either Factum Fundación para la Tecnología Digital en la Conservación or Factum Arte Desarrollos Digitales S.L. and is protected under copyright laws.
6.2 Any unauthorised use, reproduction, or distribution of this content is strictly prohibited.
7. GOVERNING LAW AND JURISDICTION
7.1 These Terms and Conditions are governed by the laws of Spain.
7.2 Any disputes arising under these terms will be resolved under the jurisdiction of the courts of Madrid, Spain.
8. CONTACT INFORMATION
8.1 For inquiries or assistance, please contact us at info@factumfoundation.org. Factum Foundation’s team will redirect any specific enquiries to do with products sold by Factum Arte.
Disclaimer We take every effort to ensure accurate product descriptions and timely deliveries. However, handcrafted items may feature slight variations, and delivery times may vary based on the destination. By continuing to use this website, you confirm your acceptance of these Terms and Conditions. Thank you for supporting Factum Arte and the Factum Foundation.